Payment Terms are specified on the face of the invoice.

Returns / Claims
Haystacks Media Productions Ltd. provides no warranty on the products sold, but our suppliers make every effort to produce trouble-free products. However, if a quality problem is attributed to one of our suppliers it is our aim to resolve the problem promptly, equitably and amicably.

Concealed damage at time of purchase will be accepted for credit beyond 5 days, but Haystacks Media Productions Ltd. must be notified promptly when damage is discovered, and not later than 30 days after delivery.

On purchases of Special Print, Custom Produced, & other Non price book items, all sales are final, with no returns being accepted.
All returns are subject to a 15% restocking charge.

Direct Vendor shipment returns are subject to the Vendors approval.


Haystacks Media Productions Ltd. will not be liable to any person for any damages.



The term “Purchaser” means Haystacks Media Productions Ltd. The term “Seller” means the person, firm or corporation to whom this order is directed or that has accepted this order.

This form when properly signed is the only form that will be recognized by the Purchaser as authority for charging goods or services to its account and it is understood and agreed that there is no oral understanding or agreement between Purchaser and Seller other than the condition stated in this order, or any subsequent change notices. This form supersedes all previous communications and negotiations and constitutes the entire agreement between the parties. No qualifying terms stated by the Seller in accepting or acknowledging this order shall be binding upon the Purchaser unless accepted in writing by the Purchaser. The Seller guarantees that the merchandise furnished hereunder will not infringe any valid patent or trademark. The Seller will at his own expense defend any and all actions, suits or claims alleging such infringement and will indemnify and save harmless the Purchaser, its customers and those for whom it may account such infringement and will indemnify and save harmless the Purchaser, its customer’s and those for whom it may account as agent in the purchase of said merchandise, as to both damages and costs in case of any such infringement or alleged infringement.

The parties specifically exclude the application of the United Nations Convention on Contracts for the International Sale of Goods.


It is understood and agreed that any work done or delivery made in accordance with this order constitutes an acceptance of the foregoing conditions.


We strive to produce and post quality material, but cannot be held responsible for supplied images that are of poor quality or for artwork that is supplied with errors. We would be pleased to assist you with scanning and prepress work if you so require it. We will match colours to supplied Pantone colour references or colour proofs as closely as possible, but not all Pantone colours can be matched in CMYK printing and some colour variance in images should be expected between proofs and final output due to differences in printing processes. Note that PDFs or other on-screen proofs and printed proofs from devices that are not certified for colour matching should not be relied upon for accurate colour proofing